Refund policy

Return & Refund Policy

At Soluna Rituals, every order is packaged with intention, care, and gratitude from our studio. We want you to feel complete harmony with your sacred tools. If an item does not meet your expectations or arrives damaged, we are here to help make it right.

1. 14-Day Return Window

We offer returns on eligible products within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Items must be in the same condition as when you received them.

  • Proof of purchase (order number or email receipt) is required.

2. Non-Returnable & Final Sale Items

Due to the energetic and natural nature of our products, certain items cannot be returned or exchanged once opened or used:

  • Natural Crystals & Gemstones: Because every natural stone is uniquely formed by the Earth, variations in color, size, shape, matrix patterns, or internal fractures are natural characteristics, not defects. We do not accept returns based on natural aesthetic variations.

  • Perishables & Botanicals: Opened or burned Sage, Palo Santo, Incense, Essential Oils, Perfume Oils, and Cleansing Mists.

  • Custom & Personalized Products: Custom Energy Bracelets, custom-engraved items, or personalized Life Journey Boxes.

  • Sale Items & Gift Cards: All discounted sale items and digital gift cards are final sale.

3. Damaged or Defective Items

We take great care in protective packaging, but natural items can occasionally be delicate in transit.

If your item arrives broken, cracked, or damaged:

  1. Contact us within 48 hours of delivery at info@thesolunarituals.com.

  2. Include your Order Number and clear photos of the damaged item and outer packaging.

  3. Once verified, we will immediately send a replacement at no additional cost to you, or issue a full refund if the item is out of stock.

4. How to Initiate a Return

  1. Email Us: Send a request to info@thesolunarituals.com with your order number and the reason for the return.

  2. Authorization: Once your return is approved, we will send you the return shipping instructions and warehouse address.

  3. Pack & Ship: Securely package the item in its original box.

Please note: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect. Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service.

5. Refunds & Processing

  • Once your returned item is received and inspected, we will send you an email notification confirming receipt and the status of your refund.

  • If approved, your refund will be processed back to your original method of payment within 5 to 10 business days.

  • Depending on your card issuer or bank, it may take additional time for the credit to post to your statement.

6. Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an unworn, un-customized bracelet for a different size, please email us at info@thesolunarituals.com to initiate a size exchange process.

Questions?

If you have any questions regarding your order or our policy, please reach out to our soul care team at info@thesolunarituals.com. We are always honored to assist you.